Assessments and Program Evaluations
When you tap into the full benefit of a diverse workforce, your organization has increased access to new ideas and perspectives that lead to innovations that will directly impact your bottom line. However, this depends on successful collaboration between people with different backgrounds and lifestyles. Facilitating this kind of teamwork requires cultural competence, which is where our expertise lies and likely where you are falling short. We can help.
To make improvements that integrate culturally competent practices into all of your organizational processes and practices, you must first know where your gaps are – which is why cultural competence assessment and program evaluations are so important.
Cultural Competence Assessments
The information we collect in our cultural competence baseline assessments, which are customized to effectively evaluate cultural competence across your organization, will provide you with information you can use to:
- Craft an action plan for closing any gaps
- Increase overall intercultural dexterity, which will lead to better problem solving and decision making in every area of your business
- Make your company known both internally, and in the marketplace, for being inclusive and innovative
From mentorship programs, to affinity groups, to HR processes, to training – our evaluations identify what you need to do more of, and what you need to do differently, to:
- Increase commitment to inclusion and cultural competence throughout your organization
- Create better practices that directly support your over all business objectives
- Build any programs you need, that you don’t have in place, from the ground up
- Ensure your program is not “just a program,” but integrates inclusion and culture competence throughout your processes and practices at every level across your organization
- Evaluate individual, team, and organizational cultural competency
- Collect qualitative and quantitative information for a comprehensive assessment
- Provide pre-test assessment to determine the organizational needs for cultural competency training
- Administer follow up evaluation to assess progress of individual coaching and/or organizational training
- Utilize reports to help identify resources needed and prepare training programs and continuing education curricula for various industries, healthcare, non-profit organizations, and educational institutions
- Develop comprehensive strategies to achieve identified goals
Jelani Consulting, LLC staff use the Intercultural Development Inventory® (IDI®)*, a premier, cross-culturally valid and statistically reliable measure of intercultural competence (Hammer & Bennett ,1998; Hammer, 2009, 2012). Taken either electronically online or on paper, the IDI is a 50-item instrument available in fifteen languages (Arabic, Bahasa Indonesian, Chinese, Czech, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, and Spanish).
For a full description of the Development Model of Intercultural Sensitivity and the IDI measure, go to the following link: Measuring intercultural sensitivity: The intercultural development inventory
The Intercultural Conflict Style (ICS) inventory measures culturally-based communication and conflict style to help recognize one’s own culturally-based approach to dealing with conflict. The strategy to improve cultural competency would also include understanding others’ conflict style. Collectively, greater self-awareness and appreciation of other’s styles can aid attempts to manage stress, resolve disagreements, and reduce judgmental attitudes and behaviors.